USPS is available as an option on shipping. Domestic customers wishing to use USPS Priority Mail or Express Mail services may request this in the comments section of their order. International customers may request USPS EMS (Express Mail Service) in the comments section of your order. These services may be less expensive than UPS due to skyrocketing fuel surcharges (currently at 32.5% for all air services) by UPS. We are as of 7/17/08 officially waiving the five and ten dollar handling fees associated with USPS until further notice.
This being said USPS may not always be avaialble as for some items we may send directly from our vendors, (example being the Q-Bridge), these items may still need to go UPS. We will let you know if we are unable to use USPS for your order.
Q:
Who do you ship
with?
A: We
ship with UPS as a rule. We will attempt ship on
your account with any company if you ask us to however it
may not be possible, depending on what you are ordering or where it is going, it also may delay your shipment. We also will ship upon
request for domestic shipments with the United States
Postal Service Priority Mail, this too will delay your shipping as our
pick up from USPS is not daily. There is a handling fee for use of your own shipping account, $5.00 for domestic and $10.00 for international shipments. We will not ship international with DHL.
Q: Where
will you ship to?
A: We
will ship anywhere we can legally ship to. Currently we can
not ship to Cuba, Iran, Syria, Sudan, Libya, and North
Korea.
Q: Will
you ship to an APO or a FPO?
A: Yes,
we can ship there with USPS Priority Mail. Standard
Priority Mail rates will apply.
Q: Will
you ship with USPS for International Orders?
A: Yes,
however since the postal service does not offer any kind of tracking ability on Air or Surface Mail, the only way we will ship with the post office is by way of Express Mail.
Q:
What is the deal with your delivery guarantee?
A: For
domestic shipments when you select that you want the
package in 1 day, 2 days, 3 days or ground service - we
guarantee that as long as the order was in our system
before 3 PM eastern time, and we do not list the item as
out of stock or back ordered you will have it when you
asked for it or before. For example if you order a
pigtail on Monday and you want it for 3 day delivery (by
Thursday) we will ship it to you in order to make that
dead line. This at times means you might get an
overnight package from us if something happened to keep
your item from going out. It also means that your
item may come by any other service level to make that
delivery commitment. If we have failed to meet your
deadline selected when you place the order you can send us
an e-mail and request a refund toward the missing items;
This does not apply to things that would
delay delivery such as a snow storm or other acts that
would be out of our control or the control of our agent
(UPS, FedEx etc). Also an attempted delivery that
would have otherwise been within the delivery commitment
window does count as making the guarantee.
Q: I
don't like a specific company, (eg UPS, FedEx) can I tell
you who to ship with?
A: Yes,
note your request in the comments field. We only get
discounts with UPS
Selecting an alternate
company will never reduce your shipping quote. We will not ship with DHL for International Shipments, we also will ONLY ship express mail service for International upon request.
