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Return Materials Authorization (RMA) Request Form

  • Any returns made to Fleeman Anderson & Bird Corp must receive a RMA number (Return Authorization Number) from us before sending back to us.  Items may be returned to us for a refund only if the item is in new unopened condition. The request for the RMA must be within 7 days of delivery of the order. Items returned for refund will be charged a 5% restocking fee to cover our merchant and shipping supply expenses.

  • Retail packages once opened may not be returned unless the item is defective. This includes but is not limited to all Cisco, Proxim and Linksys products. Open retail packages may not be returned as these returns are not accepted by Cisco, Proxim or Linksys.

  • Do not send amplifiers, Cisco Aironet Products, any retail packaged product, sector antennas etc without enclosing them in another package prior to sending them. These items will be returned at your expense and are not eligible for a refund.

  • Items that can not be returned include:

    • Custom Cables

    • Cut to length cable

    • Any installed equipment

    • Auction items

    • Open retail packages

    • Special Order Items

  • Return requests after 7 days up to 30 days will be honored only if the item is in new and unopened condition and has all documentation, packaging and parts. Returns in the 8 - 30 day period will be charged a 20% restocking fee. Returns in this time frame are eligible for exchange or store credit. No refunds will be given for returns requested after the 7th day from delivery.

  • Items returned to us that fall outside or have not received a RMA number are subject to return at your expense. If you have paid with a method other than a credit card, your item will be held until shipment is paid for in advance.

  • Restocking fees are not negotiable by our staff.

  • Return packages must be sent pre-paid shipping, COD packages will not be accepted.

  • Shipping costs are not eligible for refund.

  • RMA's are never issued on the phone. To obtain a authorization, you have to fill this form out.


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Your Information and Return Request Details
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